Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Promotional Items

Anyone know exactly what this means? I bought an iPhone 8 plus and got an iPhone 8 free. When I go in to pay off the 8 plus this is the message I get. 

*When you bought this device, you got a promotional credit of $699.99. To continue getting this device's promotional credit, your line of service must remain active for 24 months. Promotional credits stop if you cancel service, pay off the device in full or transfer line of service.

You'll lose the remaining $29.16 promotional credit if you decide to pay off this device in full today.

Labels (1)
Re: Promotional Items

Having the same dilemma.

I'm wondering if this means we are responsible for the remaining promo credit for the other device. 

Re: Promotional Items
Customer Support

4436187523, we always want you to get the promotion you deserve. If you did partake in a BOGO offer, your lines will have to remain on a Device payment plan to receive the full offer. If you were to pay a device off early, you will lose the remainder of the promotion.