Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I preordered iPhone 6 Plus Space Gray 64GB on 9/12 by phone, didn't get email confirmation. 10 days later, I talked to a support, he told me my order "wasn't completed and went through fraud"(preorder went through fraud). Today, I suddenly received an iPhone 6 Plus Space Gray 16GB, not the one I ordered and clearly that in-completed order was completed.
I've made another order online last week. How can I return this iPhone which I haven't paid for and cancel this order? Or, can I exchange it for a 64GB device to complete my second order?
ztpala we apologize for the mixup and we'll make sure everything is sorted out! You can return the device using the return shipping label provided in the box or at any corporate store http://bit.ly/3SdsA within 14 days. Is the order you placed last week still processing? Check the status at http://bit.ly/RjmCUB
Follow us on Twitter @VZWSupport
There's no return shipping label in the box, and yes the status of my 2nd order is: "Your order is processing. Your shipping details will be available soon."