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Remove Child Profile from iPhone App
OneFast440
Newbie

I have added duplicate child profiles in the iOS app. How do I remove them?

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Re: Remove Child Profile from iPhone App
vzw_customer_support
Customer Support

Hello! We always want to ensure that you are able to remove that dupliucate without issue! All you have to do is go to that childs profile on the dashboard located in the control panel. After, tap "Kids" then the pencil icon. From there you will see an option that says "Delete" under a aqua colored button that says "Save". I hope that helps!

 

FranklinM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Remove Child Profile from iPhone App
OneFast440
Newbie

"After, tap "Kids" then the pencil icon."

There is no Pencil Icon… See attached photo.IMG_8F83FBF95DA6-1.jpg

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Re: Remove Child Profile from iPhone App
edwardl_vzw
Verizon Employee

OneFast440

Sorry about that, as that was the information we received from the manufacturers. No worries we will get to the bottom of this. Is your app the most updated version (GizmoHub 3.0 https://www.verizonwireless.com/support/gizmohub-faqs/)? If your app is up to date and you are still not able to delete that additional profile, you may need to reach out to LG directly for additional assistance, click here https://www.lg.com/us/support/chat-and-email-information.

EdwardL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question, please click the  Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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