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Replace lost iphone
keb0125
Newbie

I lost my iphone over the summer. and i finally have money that i want to buy a new one.I have the insurance on it but right now since i didnt have the money then im using a android phone. How do i go about getting my iphone replaced with the insurance??

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Re: Replace lost iphone
gina7239
Specialist

You have to put the iPhone back on the line by haveing them put the iphone imei number back on tge line then you can replace it by calling or go online under activate a device

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Re: Replace lost iphone
gina7239
Specialist

You can do that by calling on a different phone and have them put the number back on. You can get the number you need on the iPhone box or they have a record of all devices ever been on that line.

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Re: Replace lost iphone
vzw_customer_support
Customer Support

There is no feeling quite like having a phone that is lost, keb0125!
If you reported the device lost/stolen, you have 60 days to file a claim with the insurance provider which is Asurion.
http://bit.ly/07CrqPK
If you contact them or complete the claim online, you can get a replacement shipped to you.

Tamara H.
Follow us on Twitter @VZWSupport

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