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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Representative made 2 accounts under my name one is fake
Sebackers
Newbie

I opened an account with Verizon and they opened 2 accounts for me but they didn't tell me I had gotten with them to get new iPhones . I transferred over to them with t mobile to Verizon now one of the accounts is with sequium and when I speak to reps they say my account is clean this is very frustrating I only opened one account with them now they want to send me to collections for an account that representative made an error or created this is not my fault and now my credit is was down I’m very frustrated and need Verizon to resolve this and remove those marks off my credit!

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Re: Representative made 2 accounts under my name one is fake
Ann154
Super User
Super User

You might need to report the fake/fraud account through their fraud prevention website.

https://www.verizon.com/fraud/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Representative made 2 accounts under my name one is fake
vzw_customer_support
Customer Support

Hello Sebackers,

 

I would be concerned too if there were any issues with my new account. We are here to help. We want to make sure we are on the same page with a few things. When you started your service with us, did you purchase new phones as well? What do you mean by "sequium"?

 

ChristopherM_VZW

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