Repurposed phone

[Sheila691]

So one of our phones stopped working (piece of junk actually).  We had insurance, got a new replacement and now that one does not work.  Why the heck does Verizon send a "reused" phone?  Are they cheap because we used our Verizon insurance.  Very frustrated trying to understand what we do next.  Verizon store can not help!!!  

[Tigerstep]

That's how insurance works. 

[vzw_customer_support]

Hello, Sheila691. It's vital to have a working phone, so I understand your concern about your replacement. We're here to help. Was it a warranty replacement through us, or did you file an insurance claim with Asurion?

TracyB_VZW