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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
So one of our phones stopped working (piece of junk actually). We had insurance, got a new replacement and now that one does not work. Why the heck does Verizon send a "reused" phone? Are they cheap because we used our Verizon insurance. Very frustrated trying to understand what we do next. Verizon store can not help!!!
That's how insurance works.
Hello, Sheila691. It's vital to have a working phone, so I understand your concern about your replacement. We're here to help. Was it a warranty replacement through us, or did you file an insurance claim with Asurion?
TracyB_VZW