SIM Card

[misscik]

My phone has been dropping calls. I reached out to technical support and learned that my carrier settings aren’t updating. Verizon sent me a new SIM card. That new SIM card won’t activate. 

is the issue my phone or the carrier? I’ve tried to reach technical support, but got nowhere. 

[vzw_customer_support]

Hi, misscik. We would be happy to look into this for you. We are sending you a Private Note now. CourtneyM_VZW