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SIM Failure
alexisnoelle_
Enthusiast

I have had my iPhone Xs Max for over a year now, and this is the first issue I am having.

This morning as I went to grab my phone, it states 'SIM Failure' on the screen and it is not connecting to my service provider. I cannot do anything on my phone unless it is connected to wifi. Why did this happen and how can I fix this?

Labels (1)
Re: SIM Failure
vzw_customer_support
Customer Support

alexisnoelle_, we always want you to have a working phone! It is possible that there is an issue with the SIM. Let's try this, turn off the phone and remove the SIM card. To learn how visit http://spr.ly/66021tj9E

 

When you place it back in the phone power it back on to see if the issue still persists. 

 

TionnaB_VZW

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Re: SIM Failure
alexisnoelle_
Enthusiast

Unfortunately, the problem still occurs. I have turned it off, removed the sim, placed the sim card back in and powered the phone back on BUT still informs me with a box in the middle of my screen saying "SIM Failure"

At this point, I do not know what to do anymore..

Re: SIM Failure
Ann154
Super User
Super User

It is possible for a SIM card to fail. It is rare, but it can happen. You should be able to to order/request a new SIM card through your MyVerizon account online. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: SIM Failure
vzw_customer_support
Customer Support

alexisnoelle_, we appreciate your efforts in troubleshooting with us. 
We would strongly suggest that you order a new SIM card. It is free of charge when you order it or you stop into a corporate store location. Please refer to "2. Where do I get a new or replacement 4G LTE SIM card if I need one?" in this link https://www.verizonwireless.com/support/4g-sim-card-faqs/#replacement-card on how to order a new SIM card via your account. Some of our stores do have limited hours or are closed. If you are looking to go to a store, please call them ahead of time to see what their hours are. You can locate a store nearest you by clicking here https://www.verizonwireless.com/stores  AliciaD_VZW

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Re: SIM Failure
Solusnan1
Newbie

I just had same thing happen with my iPhone 13 Pro Max . A message saying SIM FAILURE popped up and now I have no cellular or internet service . I cannot even call Berizon because 611 doesn’t even work and trying to access the Verizon App requires that a text message code be sent and I cannot receive one . 

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Re: SIM Failure
vzw_customer_support
Customer Support

Hi Solusnan1! This is not the experience we want you to have, in order to you can receive better assistance activating your device and if you don't have access to your account please go to the nearest store on your location, and they are going to be able to help you further with this >Luis

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