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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
SMS messages not going through
jtardive
Newbie

I recently bought an iPhone 6 after having a tracfone. I kept my tracfone number and I am with the more everything plan. But it seems that I can't send sms messages to anyone who is with a different network. It says the message sent but they never get it and I never get theirs. Also when I get an app that tries to send me an sms for verification I never receive it.

Labels (1)
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Re: SMS messages not going through
MiiHere
Champion

Are you using iMessage or the standard Verizon message app?

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Re: SMS messages not going through
bdstx4
Contributor

Make sure the option Send As SMS is turned on in settings-messages. By default is turned off. Also recommend setting the Keep Messages option to forever. Again not the default setting.

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Re: SMS messages not going through
jtardive
Newbie

I did that and it still doesn't work. I can send SMS messages fine to other Verizon customers.

Sent from my iPhone

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Re: SMS messages not going through
jtardive
Newbie

I dont know. It is just called messages and it is green with a white speech bubble.

Sent from my iPhone

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Re: SMS messages not going through
vzw_customer_support
Customer Support

We want to get those messages flowing in, jtardive. Is the issue happening with all incoming messages, or those from a specific party?  When you send a message, is it blue (iMessage) or green (text)? We are here to help.

LynnD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: SMS messages not going through
bdstx4
Contributor

For heavens sake, just call Apple Support at 800-922-0204 and support will walk you thru. There is so much about your iphone you are not telling us. Quit jerking us around and just call Apple. This is not even a senior rep issue.

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Re: SMS messages not going through
bdstx4
Contributor

Here is another phone number to contact Apple support 800-275-2273

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Re: SMS messages not going through
bdstx4
Contributor

Just call Apple. I suspect you do not even have a AppleID for iCloud set up yet. They will walk you thru. Unrestricted phones and Apple iOS is new to you.

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Re: SMS messages not going through
jtardive
Newbie

It seems to be only happening with people who are not with Verizon. The messages are green.

Sent from my iPhone

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