Setting up personal hotspot on iphone 7

[CRISB508]

My son and I both have the exact same iphone 7 on the same account, he had no problem setting up his hotspot, I however get the following

in Cellular->Settings there is only "Set Up Personal Hotspot", which brings up a dialog box with "To enable Personal Hotspot on this account, visit https://mobile.vzw.com/hybridClient/mvm/hotspot". It gives options for "Cancel" and "Go to Website". The latter option goes to a website that doesn't give any option to set up a personal hotspot.

Help!!

[vzw_customer_support]

CRISB508, being able to use the personal mobile hotspot feature on your device is a great option to have. Let's work together to get this issue resolved.

I accessed the website link you provided and here are the results I viewed:

My Verizon mobile services are no longer accessible. Manage your account by visiting vzw.com/myverizon from your computer or dial the following #functions on your device:#BAL (#225) for current account balance#PMT (#768) to make a payment

Were you attempting to access and enable the Personal Mobile Hotstpot feature for your device through your My Verizon Mobile app? If so, let's make sure you have the most updated version for the My Verizon Mobile app. Since you have an Apple device you can access the Apple app store to download the My Verizon Mobile updated version to your mobile device.

We also want to make sure that your mobile number is registered for its own My Verizon account access. If your mobile number is not  registered, you can do so here at: http://vz.to/2nP92mK. Please let us know if this answers your question. RobertC_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[lukevinyl]

If it is showing this on your device and you are having issues with the link (which should direct you to enabling through the myvzw login) you can call customer service and ask them to add the mobile hot spot feature (or to remove the block that may be present currently). This is likely all that is needed for it to allow setup of the MHS to complete, like on your son's phone.

[tomsab]

Hi - we have this issue as well - hitting the dialog box. Disappointed that after a couple of us looking for about an hour, there seems to be no online solution to this, despite how we are re-routed. We are trying this from a few different iphone 8s registered to our account.  Will have to call customer service.

[vzw_customer_support]

tomsab, we're truly sorry to learn that you're having such difficulties with setting up your Personal Hotspot. Can you please share more details about the error message that you're receiving on your iPhone 8s? Were we able to resolve your concerns when contacting our customer service team? TanishaS_VZW