Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Signal bar says searching...
javi27
Newbie

I recently dropped my phone and nothing seemed to be wrong it still worked and everything. Calls came through and everything. All of a sudden the signal bar at the top left corner switched to searching... and has not changed since. I can not receive calls or texts as well as call. Any ideas what could be wrong?

Labels (1)
0 Likes
Re: Signal bar says searching...
deloused
Master

The phone‘s hardware may be broken, or the SIM card/slot could have come loose

0 Likes
Re: Signal bar says searching...
javi27
Newbie

I tried rearranging the sim card and nothing. Is it expensive to fix the hardware? And do you know if Verizon works on phone or if I have to send it to apple. The screen also is super hot whenever I turn it on. The battery drains like crazy. I also got a purple-pink spot on the screen. Any ideas?

0 Likes
Re: Signal bar says searching...
vzw_customer_support
Customer Support

We are sorry to learn that your device is not working after being dropped. I know that having a device not work can be frustrating. Thank you for trying the steps with the SIM card. Does the device show any physical damage, and since you notice the spot on the screen has it gotten bigger? Try this on the phone, go to Settings> General> Reset> Reset Network Settings. This will now erase any personal data, it will erase saved WiFi networks though. Let us know how that works. Thanks. 

 

Roger_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Signal bar says searching...
vzw_customer_support
Customer Support

we want you to have a working phone as soon as possible since we know how tough it is to be without a working phone. Allow us to be on the same page to provide the best resolution possible, please tell us more, do you see any physical damage on the device? Any water damage?

 

Victor_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes