Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Sim CARD
MargaretB1
Newbie

I JUST bought a new IPhone at an "official" verizon store and it does not have a SIM card.  On top of that, the person who sold us the phone did not tell us we needed one.  I am very frustrated. Should the SIM card have been included?

Labels (1)
0 Likes
Re: Sim CARD
Tigerstep
Specialist

Have you checked or went to general settings about to confirm? 

0 Likes
Re: Sim CARD
vzw_customer_support
Customer Support

Congratulations on your new phone, MargaretB1. I'm sorry that you new phone does not have a SIM Card. This is very strange as a new SIM Card is always included with all our new phones.

 

Did you have a chance to check if the SIM Card is preinstalled inside the new phone (https://www.verizonwireless.com/support/knowledge-base-214946/)?

 

You can always stop by a corporate Verizon Wireless store and get a free SIM Card for your new phone. How does this sound?

Please visit this link (https://www.verizonwireless.com/stores) and enter your ZIP code to find a corporate Verizon Wireless store near you. Corporate stores are identified with an asterisk (*).

 

AntonioC_VZW

0 Likes