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Something went wrong when I was setting Cellular of Apple Watch 3

I could not activate the cellular function of my new Apple Watch series 3 after struggled several hours with V and A representatives. The firmware is updated and I rebooted iPhone X/Watch many times. Nothing changed.

Phone: iPhone X

Watch: Apple Watch series 3 with GPS + cellular

Verizon Plan: prepaid / 7G




Labels (1)
Re: Something went wrong when I was setting Cellular of Apple Watch 3
Customer Service Rep

I apologize for the issues you're having with adding a watch, Kimbio. Let me help you with this concern as it relates to your ,mobile device. Based on your message, this is referring to a prepaid account.  I regret to inform you that prepaid accounts are not able to use the watch as it requires a NumberShare and prepaid accounts are restricted from this feature.    


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