Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Stolen Apple IPONE 8 PLUS

I recently purchased and received a Space Grey I phone 8 plus 64g .  The phone was stolen before it was activated.  

I purchased Asurion coverage with the new phone.  After 2 hours off and on the phone trying to get resolution I still do not have one.

Asuroin will not replace the phone or file a claim because the phone was never activated on the account.  Verizon will not do anything because they say it is an Asurion issue.

I do not know what to do at this point. I guess I am stuck paying installments on a stolen phone that will never be activated on my account.