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Suspended phone
Suspendedphone1
Newbie
‎02-14-2016 07:42 AM

I have tried to suspend 1 of my phones through the Verizion app and it's not working. Why would this happen?

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Re: Suspended phone
Ann154
Super User
Super User
‎02-14-2016 09:57 AM

You can only suspend a line for a maximum of 90 days in a 365 day period.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Suspended phone
vzw_customer_support
Customer Service Rep
‎02-16-2016 07:49 AM

Suspendedphone1 - We always want you to be able to manage your services online. I welcome the opportunity to assist you with your inquiry. As Ann154 pointed out, there are restrictions that will prevent suspension of a line. One of them is if the line itself has already been suspended for 90 days. When that has occurred, it cannot be re-suspended within a 12 month time frame. Another prevention would be if the line has already been suspended and reconnected on the same day as only one suspension action is allowed during the same day.


EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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