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Swap device isn't working for two iphone 13
cjgronlund
Newbie

Purchased two iphone 13s in Nov. Activated, then deactivated - waiting to give them for xmas. 

Unable to do device swaps today. Both devices are in the system, have SIMs, and show VERIZON on the screen. But, no voice or message service. 

What's up? Thank you!

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