Switch from pre-paid to regular...What a nightmare!!

[dart451]

I have talked to no less than 5 different Verizon support people and i think I am about to dump Verizon and try a new carrier!  Thought it would be simple...I purchased a non-contract iphone 4.  I had one lady transfer my existing pre-paid funds onto the new plan.  She told me I could activate the new phone at midnight and everything would be transferred.  Tried to activate this morning!  No work!  I call in once again...the guy tells me there has been no new plan setup for my account!  Nothing but aggravation from Verizon!!