Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Switching Providers
Thornhill
Newbie
‎12-05-2019 06:57 PM

Can someone help? Been on hold for 35 minutes with customer service, and no one has answered. 

We just switched from AT&T to Verizon and we gave them the wrong Pin# from our AT&T account to transfer our numbers. We were told in the store it's okay if it's wrong, it's an easy fix to get it activated... Well, it's not easy if they don't answer, so does anyone have any past experience with this? 

Labels (1)
Labels
0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Switching Providers
Tigerstep
Specialist
‎12-05-2019 08:03 PM

No one isn't answering, too many people are calling in. For every serious caller, you have someone who is too lazy to look at two bills side be side to figure out what went up.

0 Likes
Reply
Correct answers are available for this post.
Re: Switching Providers
mama23dogs
Legend
‎12-05-2019 08:17 PM
@Thornhill wrote:

Can someone help? Been on hold for 35 minutes with customer service, and no one has answered. 

We just switched from AT&T to Verizon and we gave them the wrong Pin# from our AT&T account to transfer our numbers. We were told in the store it's okay if it's wrong, it's an easy fix to get it activated... Well, it's not easy if they don't answer, so does anyone have any past experience with this? 

No worries, it can get fixed tomorrow.   I assure you, you're not the first to get a PIN code wrong. 

0 Likes
Reply