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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Text history not showing for 1 line, why?
BPJR14
Newbie

1 of my devices, iPhone 6s not all the text history is showing. I know the the line uses at least 300 texts a month and the past 2 months only a few show up. This month only 24 showed upon the history, any ideas?

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Re: Text history not showing for 1 line, why?
tikibar1
Super User
Super User

I'm assuming you're referring to the text logs/history via your My Verizon account?  If so, only texts that are sent via Verizon's servers are shown in the text logs, so any that are sent via other means, like iMessages, for example, will not be on the logs.

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Re: Text history not showing for 1 line, why?
vzw_customer_support
Customer Support

That is certainly a lot of missing messages, BPJR14. I'm sure we'll figure this out. Are most of the messages that are not showing in history messages with other Apple device users? Our friend, tikibar1, had a very good suggestion. Since iMessages don't go through the Verizon Wireless services, those messages won't show as text through My Verizon. To test this theory, try to take a look at the phone's text history on the device directly. Text will show in green and iMessages will show in blue. Those messages in green should match up with those few messages you show in My Verizon.Are you seeing any green messages missing in My Verizon?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Text history not showing for 1 line, why?
BPJR14
Newbie

I have 3 phones, all iPhone 6s, and the other 2 lines show all texts. Just this one line

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Re: Text history not showing for 1 line, why?
BPJR14
Newbie

P.s the 2 other phones have iMessage on and the line in question always did show all until about 2 months ago

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Re: Text history not showing for 1 line, why?
vzw_customer_support
Customer Support

I appreciate you checking into those settings, BPJR14. That is certainly puzzling. None of those 3 phones should reflect text sent as iMessage when looking into My Verizon. Are you noticing a pattern to the messages that are not showing in My Verizon? Do they seem to be from particular contacts or with certain carriers, perhaps? Do you recall any change to the line 2 months ago when this began?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Text history not showing for 1 line, why?
BPJR14
Newbie

All three lines have always recorded and I know this because I could see texts between phones in the past. Using iMessage.

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Re: Text history not showing for 1 line, why?
vzw_customer_support
Customer Support

That's really puzzling, BPJR14. The Verizon Wireless system does not keep record of iMessages so they should not be showing up. I'd like to dive deeper into this with you and have sent a Private Message here in the forum. Please log into https://community.verizonwireless.com/inbox to get started.



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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