Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Texting not working for one user on my account
GOHEPCAT
Newbie
‎11-27-2016 05:27 PM

It appears that one user on my account is not configured for texting. 3 of us have the same phone, with the same plan, and the same configuration, but texting (non i-message) is not working for one of them. Is there someone who can look at the configuration for this user and fix this?

Labels (1)
Labels
Tags (2)
0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Texting not working for one user on my account
vzw_customer_support
Customer Service Rep
‎11-29-2016 05:45 PM

GOHEPCAT, I know that I would be just a puzzled by something occurring with one of my lines as well. We are here to help out. Just in case, if you have not done so, I highly recommend reaching out to customer support at 800-922-0204 for immediate support. If standard SMS is not working, I recommend holding down both Power and Home simultaneously, for about 6 seconds. This should power off the phone on its own. Then restart it like normal to see if this helps clear the issue with the non sending SMS messages.


Please keep us posted.


NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply