Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Texts and voice mail gone

Traded in my 4s to a 5s at Best Buy. Guy said it was activated but when I got home and checked all my texts and voice messages were gone. Is there any way to get them back?

Labels (2)
Re: Texts and voice mail gone
Customer Support


Congratulations on your new phone! I hope that you are loving it. Text messages typically aren't backed transferred from phone to phone. Unless you backed up your previous phone with iCloud, then whenever your last backup was done, that is what should transfer over. Voicemails would work the same way. Do you recall if the phoen was backed up? Please keep us posted!

Follow us on Twitter @VZWSupport