Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Trade In Issue - Verizon owes me $800 credit and refuses to Honor
Gbuice1
Enthusiast

Trade In Issue going on ten months now!

Customer since circa 2000 and Verizon refuses to honor trade in credit. After numerous attempts, at least fifteen hours on the phone, I've yet to find resolution.  I can't even get the promised call backs from supervisors. 

Upgraded phone January 2022. Sent in trade in with confirmed receipt by Verzion yet trade in credit will not be issued NOR will my iphone xr that I "traded in" will be returned to me. 

#customernoservice

#verizonsteals

 

Labels (1)
Tags (1)
0 Likes
Re: Trade In Issue - Verizon owes me $800 credit and refuses to Honor
vzw_customer_support
Customer Support

Oh, no! We are so sorry to hear about your experience with your trade in. We would be more than happy to help you here. Please send us a PM , so we can assist.

*Cassandra

0 Likes
Re: Trade In Issue - Verizon owes me $800 credit and refuses to Honor
vzw_customer_support
Customer Support

Hey there. We're sorry to hear about the concerns with your trade in. We'd be happy to take a look into this in more detail. To begin, send us a Private Note, so we can obtain more info about this today. *Kris

0 Likes