Trade In Promo

[GEO3]

Anyone have a problem with their Device ID not getting accepted on the site to trade in their old phone?

I have followed the instructions and entered the Device ID for an iPhone 5C and an iPhone 5S in the appropriate field on the Verizon trade in site, but it says it is an incorrect ID...

[vzw_customer_support]

GEO@MEL We're glad to help with your trade in concerns. We have not seen any known issues. Are the iPhone devices VZW branded?

SheritaH_VZW
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[GEO3]

The phones are unlocked GSM.