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Trade in Scam
BeckyB87
Newbie

Our daughter tried to trade in a iPhone 7 that was in perfect condition. The people who sold her the new iPhone 11 told her she would get $350 for her trade-in. We just received an email stating we would only get $47.50 because the screen was cracked or unresponsive. THIS IS NOT TRUE! The phone was in perfect shape and was shipped wrapped in bubble wrap. I have been on hold with Verizon for more than 90 minutes this evening trying to talk to someone in person. After the first 30 minutes on-hold, someone named Josh answered and then hung up on me. I immediately called back and was on-hold for more than 1 1/2 hours. I finally hung up and am now trying this forum to see if we can get this settled. I am also contacting Better Business Bureau. We want the phone trade in value of $350 or we want the phone returned to us in the same condition we sent it - which was perfect condition. There were no cracks on the screen and the phone worked perfectly. Please address this problem. 

 

Labels (1)
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Re: Trade in Scam
Tigerstep
Specialist

An iPhone 7 under the most ideal conditions isn't worth $350. That alone is a red flag of false information given.

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Re: Trade in Scam
BeckyB87
Newbie

I also wanted to add that they charged us a $40 upgrade fee which we paid to Costco when we purchased the new iPhone 11. Then our current bill also had a $40 upgrade fee. We already paid that fee when we purchased the phone at Costco. Please credit our account for the $40 upgrade fee that was already paid. Thank you! 

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Re: Trade in Scam
BeckyB87
Newbie

I have a printed out paper from the Verizon rep stating that the iPhone 7 would receive a $350 credit toward the purchase of the new iPhone 11. 

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Re: Trade in Scam
vzw_customer_support
Customer Support

BeckyB87, ensuring that you can get the best assistance and information possible when it comes to the trade in that took place is always a priority. Please allow us the chance to help check this out in greater detail. Please send us a Private Message for better assistance. JoseL_VZW

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