Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Trade-in Scam

I'm sure by now everyone knows about this, as I have tried every form of contact with no results, I'm just putting this out as a general warning to the people that don't have time to read all 53024 pages of the FAQ when signing contacts or trading in their phones. When you trade-in with most promotions you get a credit on your account statement every month, fine and dandy right? WRONG!

As long as you are not trying to pay off your phone, upgrade, or basically do anything a normal person would do, you will be okay, for others, not so much. Prepare to lose your entire promotional balance. My once brand new iPhone XS 256 GB, which was worth over $1200 brand new, was converted to a measly credit of a little over $400, which I was perfectly fine with (could've been better) but what I didn't know is, when I go to upgrade my new phone that I would LOSE THAT ENTIRE CREDIT. I hope no other veterans or loyal customers fall for this, and please read the fine print, and do your research.