Accessibility Resource Center
Skip to main content
Shop
Shop
-
Shop all
- Deals Deals
- Devices Devices
-
Accessories
Accessories
Accessories
- Shop all accessories
-
Phone & tablet accessories
Phone & tablet accessories
Phone & tablet accessories
-
Watch accessories
Watch accessories
Watch accessories
- Charging
- Audio
- Gaming
- Smart home
- Deals
-
Plans
Plans
Plans
- Shop all plans
- Unlimited
- International services
- Connected devices
-
Those who serve
Those who serve
Those who serve
- Student plans
-
Other plans
Other plans
Other plans
- Bring your own device
- Home Home
- Prepaid Prepaid
-
+play
-
+play
- Entertainment Entertainment
-
Apps & add-ons
Apps & add-ons
Apps & add-ons
-
Business
Why Verizon
Support
Support
Choose your cart
Choose your cart
Have a phone you love? Get $540 when you bring your phone.
$540 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on postpaid Unlimited Plus plan between 5/18/23 - 5/31/23 & port-in req'd. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
end of navigation menu
Sign in
- Verizon Community
- Categories
- Mobile
- Devices
- Phones
- Apple
- Trouble swapping phones
More Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
1,134 Members online 256K Discussions 42.6K Solutions
Correct answers are available for this post.
Trouble swapping phones
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I bought and activated a new iPhone 13 Pro on an existing line. Now I am am trying to swap phones on my account. After I select the two phones I get the following error.
We are unable to find the details in our system for this device.
I need to complete this swap tonight to have my phone in the morning for work.
Correct answers are available for this post.
Re: Trouble swapping phones
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, jpsamora. Congratulations on your new iPhone 13 Pro. We know how important it is to get activated. We are going to send you a Private Note to assist you with activating your phone. *Cassie
Follow Verizon
Follow Verizon Fios