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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Unauthorized Activity on my Verizon plan
bendolfs3
Enthusiast

Hello i just got an email from Verizon saying the following: 

Your request is our command.
 
 
 
We're sorry to see you go. but as requested, we've removed the Apple Music subscription for mobile number ending in 8741. Remember, you can move to an eligible Unlimited plan at any time and get Apple Music included. 

 

i have NEVER done such a thing, i want to know who and how this was done. i never requested any such thing. please help.

Labels (1)
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Re: Unauthorized Activity on my Verizon plan
jav6
Champion

Are you sure it was from Verizon or a spam/spoof/phishing email?

...Just another VZW customer...trying to offer some assistance...
Re: Unauthorized Activity on my Verizon plan
bendolfs3
Enthusiast

Oh i wish , unfortunately its an official email, i can no longer use apple music on any device.

thanks though!

0 Likes
Re: Unauthorized Activity on my Verizon plan
vzw_customer_support
Customer Support

We understand your concern to get this taken care of. Do you have any account managers that could ask for this line to be cancelled? Do you see any orders in your My Verizon about this transaction. 
JavierD_VZW

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Re: Unauthorized Activity on my Verizon plan
jav6
Champion

@bendolfs3 wrote:

Oh i wish , unfortunately its an official email, i can no longer use apple music on any device.

thanks though!


Did you make ANY plan changes on your account?  Did you own the subscription to Apple Music associated with your number?  Maybe the cancellation came from Apple Music to Verizon who was responding to Apple's request to remove the subscription.

...Just another VZW customer...trying to offer some assistance...
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Re: Unauthorized Activity on my Verizon plan
bendolfs3
Enthusiast

nope, i havent  made any changes to my account in any shape or form, im the only person on my plan.

however , my apple music sub was part of verizons plan, im just confused as to why and who did this, still resolving it with apple.

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Re: Unauthorized Activity on my Verizon plan
bendolfs3
Enthusiast

I have made no changes to my account, and i am the only admin on it aswell

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Re: Unauthorized Activity on my Verizon plan
HalfCrazy101
Enthusiast

I am having crazy account issues myself or I could be completely crazy instead of half!!!

when I open settings on my IPhone XR and tap profile 

where my phone number goes, my phone number starts with a +1 

I get where that’s USA country code , but under my phone number in really small print . It says 

“ iMessage and FaceTime number”

I wouldn’t even think anything about it if I wasn’t seeing calls and text messages in the logs on my Verizon web and when I view my bill in pdf form and look at my logs

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Re: Unauthorized Activity on my Verizon plan
vzw_customer_support
Customer Support

HalfCrazy101

 

We truly understand how seeing that information can be alarming, however iMessage and FaceTime are Apple services (nothing to do with Verizon or any carrier). Those are services that allow IOS devices (Apple devices) the ability to communicate with one another even if not connected to a cellular network. See these links to learn more about these features https://support.apple.com/en-us/HT204380 and https://support.apple.com/en-us/HT207006.

EdwardL_VZW

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Re: Unauthorized Activity on my Verizon plan
vzw_customer_support
Customer Support

Thanks for these additional details and let me look further into your concerns as it relates to the changes, bendolfs3. Do you what exact plan you are on? We offer the Apple Music subscription on certain unlimited plans and here's a link for more details https://www.verizonwireless.com/plans/unlimited/ 

 

EdwinW_VZW

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