Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Update phone #

My son was getting a ton of spammy calls and texts, so we changed his number online. Now his phone won't work at all, no incoming or outgoing activity at all for either numbers. I tried going into settings > phone > my number to update it and it wouldn't allow me to type over it. The old number is displayed at the top of the phone book too where it says "my number." I don't know what else to do and am hoping not to have to go into a VZW store. Thanks in advance if you know the answer to this! 🙂

Labels (1)
Re: Update phone #
Super User
Super User

If you have an iPhone 4, did you activate it again by dialing *228, option 1?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Update phone #
Customer Support

You've come to the right place for help DVANBIBB. I know how important it is to get your son's phone working again. I apologize for all the inconvenience this has caused.

Lets get to the bottom of this. Did you activate the phone with the new number after you changed it online? We can take a closer look at the account to make sure the number change went through correctly, and activate the phone. Please reply to the Direct Message I just sent you so we can access the account and further assist.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!