I currently have an iPhone XS MAX, I have paid off half of it through my contract and am eligible for an upgrade. My one question is on the the criteria of upgrades, my back is cracked but the front screen, cameras, and phone itself are in perfect condition. Everywhere I’ve read states that it’s up to Verizon’s standards on wether or not the phone is eligible. I believe I’ve even seen it stated that it’s up to the Verizon store/employee to decide.
Good working and cosmetic condition. You send a phone back with physical damage and you will be charged a damage device fee.
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