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Using another family members upgrade?

This has probably been asked a billion times, so sorry about that. My mother and I both have an iphone 4s, but she has had hers for longer so she is eligible for an upgrade sooner than me. Mine is cracked pretty badly, and I can't use this phone for another year. Can I use her upgrade to get an iPhone 5?

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Re: Using another family members upgrade?
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Yes, but she will lose her unlimited data plan if she has one.  If she wants to keep unlimited data, you should just pay full retail price for a new phone.

Re: Using another family members upgrade?
Customer Support

Dear tylersux,

Good morning. I am sorry to hear your phone was recently damanged. I know how frustrating it can be to work with a cracked screen on your phone. It would be my pleasure to address your upgrade concerns.

First and foremost, have you checked if you have insurance on your phone? If so, you may file a claim and replace your phone with the same make and model. To verify insurance and file a claim click

If there is no insurance, I am happy to inform you that yes, if your mother's phone line is eligible to upgrade, you may process an alternate upgrade by using her upgrade to get a new phone at discounted pricing then activate the phone on your line. This will extend her contract end date as well as her upgrade date. Also, please keep in mind, if she has a grandfathered unlimited data plan, it would remove her data plan and require to change to new data pricing. To view our share everything plans click  You may also view online deals and process your upgrade online . Should you have further questions or concerns, please feel free to reach out to us. Have a great day!

Thank You,
VZW Support
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