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VERIZON - lack of Customer Service
mnemaus
Enthusiast

I have an iPhone...piece of JUNK, was having to charge it 2-3x per day when it sat in my purse all day at work...not used..it would totally loose charge.  Replacement phone FINALLY came...it was NOT addressed properly thus delayed in receiving it.  The replacement is worse...having to charge it 3-4x per day.  Has never worked INSIDE a building yet other carriers do....SOMETHING IS WRONG WITH THIS PICTURE!

Go to a store, they are either nasty as all get out and have NOISE playing at an unreal level...cant hear a person standing next to you!  OR..they are sickening sweet....HELPFUL?  NOT REALLY...they appear to put on a good front but just make the issue worse. 

I AM FRUSTRATED BEYOND BELIEF!!

I have written letters to the CEO but they are ALWAYS PAWNED OFF on someone...the CEO COULD CARE LESS....OR MAYBE IS TOO EMBARRASSED TO ADDRESS the ISSUE!!!

Labels (2)
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Re: VERIZON - lack of Customer Service
jroeder
Specialist

Well, the CEO does not care about customer's issues because that's not his job..............

You should have got an Android/W8 phone

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Re: VERIZON - lack of Customer Service
mnemaus
Enthusiast

Yes it is the CEO’s job!!!!

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Re: VERIZON - lack of Customer Service
jroeder
Specialist

You must not be familiar with how large corporations work..........

It is a customer service reps job to talk to customers.

CEO stands for Cheif Executive Officer........which means their job is to make EXECUTIVE decisions on the direction of the company. Not talk to customers about issues that can be handled through call centers/corporate stores.

So no it is not the CEO's job to take customer service calls!!!!!!!

Re: VERIZON - lack of Customer Service
mnemaus
Enthusiast

Don’t INSULT me. I know HOW large corporations work…oh how I know

Re: VERIZON - lack of Customer Service
jroeder
Specialist

I apologize, I didn't mean to insult you. Since you know how any large corporation works, then you should have know the CEO does not handle customer service issues.........

I hope you get your issue resolved

Good luck Smiley Happy

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Re: VERIZON - lack of Customer Service
mnemaus
Enthusiast

That is NOT true at all…I know several large company CEO who CARE about their

Customers and address complaints personally. I am done e-corresponding with you