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Verification Codes

Hello, I just switched from Sprint to Verizon and from Android to Apple so I'm having to manually download all of my apps.

Everytime an app needs to send me a verification code, it doesn't come though. It has happened with paypal, cash app, and marco polo so far so I've just stopped trying. I can get SMS and iMessages just fine. Can anyone help?

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Re: Verification Codes
Customer Support

Welcome to our VZW family, soritesandy!


I'm really sorry that you're having such a hard time with receiving messages from short codes. Let's get this resolved.


Please try sending the short code, (each one individually), with HELP in the message. If you receive a message response, this means that you will now be able to receive short code messages from from that specific short code. 


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