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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Rep Gave Misinformation about line termination

I recently spoke with a verizon wireless rep who assured me my mother's line on my contract had expired but when she cancelled her line we got hit with a $300 early termination fee!!  I've called and spoke with another rep who was lovely and tried to help but she said there was nothing she could do.  Has anyone run into the same problem?  How did you resolve the issue?

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Re: Verizon Rep Gave Misinformation about line termination
Community Leader
Community Leader

Did any of the lines on your account get upgraded in the month prior to your cancelling of your mother's line? Was it definitely a ETF as opposed to a Device Payment balance?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.