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Verizon help! Not getting any email updates on iPhone6 orders

I placed an order on 9/28 for 2 128GB iPhone6+'s (one silver and one gray).  The silver one was supposed to ship by 10/24/14 and the gray one by 10/31/14.  To date the only email I have received from Verizon is the original order confirmation.  I see on the forums that others have been getting email updates.  My silver phone didn't ship out on 10/24/14 as was promised and I'm wondering why I didn't get an email notification about this.  Please help!

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