Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Voice Mail Not Deleting
JohnMtn
Newbie

Ever since upgrading to iOS 7 I have had problems with voice mail. It will lock up when trying to delete messages. Or I can delete them and they will reappear as listened to but not deleted. Even when I call from a land line and delete messages some of them will come back. Apple does not know what the issue is. I have reset the phone and that didn't solve the problem.

Labels (2)
0 Likes
Re: Voice Mail Not Deleting
vzw_customer_support
Customer Support

JohnMtn we'll uncover this mystery and ensure the device is running smoothly! Fill us in on the details and we'll get right to work! Does this happen each time you check your voicemail? What type of reset did you complete i.e. Hard Reset http://vz.to/1ihEttR or Reset Network http://vz.to/1hAneGk ?
AshleytS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Voice Mail Not Deleting
JohnMtn
Newbie

I have done both a hard and soft reset. This started when I upgraded to

iOS7. The voice mail does not respond well to my deleting them. Some will

delete after pressing Delete 2 or 3 times. Most of them will disappear and

then come back showing as read but not deleted. I can call the phone from a

land line and go into voicemail and delete all of the messages, but they

will still show up in my voice mail on the phone as not having been read.

I can be reached at 719-966-9258 most of tomorrow (Thursday) and at

719-836-3768 on Friday.

Thanks,

John

On Wed, Apr 2, 2014 at 9:27 AM, Verizon Wireless Customer Support <

0 Likes
Re: Voice Mail Not Deleting
vzw_customer_support
Customer Support

Hello JohnMtn, we absolutely want the best path to resolution! You will want to remove your previous post that has personal information since this is a public forum. Does the phone have any physical or water damage? When accessing voicemail are you using *86 or the Visual voicemail application? You can send us a direct message to look into further options here: http://vz.to/1b8XnPy

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport     

0 Likes