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Voice Mail on iPhone 5se

I just upgraded from an iPhone 5 to an iPhone 5SE and now I have to call voicemail to get messages.  On my old iPhone 5 when I hit the voice mail icon I got a player that I could play the voice mail message immediately.  Now it takes me to a voicemail system that requires my password before listening to my voicemail.  Is there any way to go back to the way voicemail worked on my iPhone 5?

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Re: Voice Mail on iPhone 5se
Customer Support

Thank you for reaching out to us. With your iPhone SE have you updated to the latest software version 10.2 iOS?


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