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Voice service stopped working
mpgreen62
Newbie
‎09-18-2015 10:57 AM

My voice service stopped working after installing iOS9, so I went back to 8.4.1 and it still wasn't working.  I then spent 3  hours with Apple support, all with no luck.  I'm back on iOS 9, have reset network settings and all settings, and have turned both Airplane mode and LTE on/off several times.  Any other ideas?

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Re: Voice service stopped working
vzw_customer_support
Customer Service Rep
‎09-18-2015 11:39 AM

Mpgreen62,


Doing an update should never cause these kind of issues. Let's figure this out. It appears that you have done allot on your own and with Apple. What version of the iPhone do you have? Have you tried to remove and reinsert the SIM card? What happens when you try to make a call?


AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voice service stopped working
mpgreen62
Newbie
‎09-18-2015 11:46 AM

Yes, I tried following the troubleshooting tips from Verizon online but they did not work. I removed the SIM card and put it back in, although I haven't tried that now that I am back on iOS 9. When I make a call the call immediately drops and I get an error that says "Call Failed" below the person's name I am trying to call.

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Re: Voice service stopped working
mpgreen62
Newbie
‎09-18-2015 11:47 AM

And I have an iPhone 6.

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Re: Voice service stopped working
vzw_customer_support
Customer Service Rep
‎09-18-2015 12:15 PM

We truly appreciate all you have done thus far as well as your patience. You mentioned resetting all setings. Are you referring Erase all content and settings? This is also knoowm as a Master Reset which completely erases everything off the phone.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voice service stopped working
mpgreen62
Newbie
‎09-18-2015 01:36 PM

Yes, once when I had 8.4.1 installed.

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Re: Voice service stopped working
vzw_customer_support
Customer Service Rep
‎09-20-2015 01:55 PM

We appreciate all the information. Let's look deeper at this. I sent you a private message. Please check that for me.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voice service stopped working
rhurley31
Newbie
‎09-21-2015 12:58 PM

I have this same problem with my iphone 6.  Was on line with tech support and they eventually created a ticket but have not heard back.  I've reset the network settings, erased all content and restored from the cloud.  Everything works except voice.  I cannot make call nor can I receive calls.  Very frustrating at this point.  i don't see any solutions either.

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