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Voicemail says it full but it's not
KILDAREB
Enthusiast

When you call my phone it says the voicemail is full but it's not full. How can I fix this. I have tried a soft reboot and have cleared my deleted messages.

Labels (1)
Re: Voicemail says it full but it's not
Ann154
Super User
Super User

Have you tried the suggestions in the other discussions on this community forum about the same topic?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Voicemail says it full but it's not
Salisbury
Specialist

That's the way the Apple forum works to get the best help and valued contributors.

thanks Salisbury

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Re: Voicemail says it full but it's not
vzw_customer_support
Customer Support

KILDAREB, having your voicemail functions working properly is important and we're here to help. In order for us to provide the right support, we want to ensure we understand the full picture so we'll be asking a few additional questions to help get this resolved. Can you confirm the last time that someone was able to leave you a voicemail successfully? Please walk us through what steps you take to check your voicemail messages on your iPhone 8.

 

Samantha_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail says it full but it's not
krista_drew
Enthusiast

THE SOLUTION IS TO RESET NETWORK SETTINGS

Re: Voicemail says it full but it's not
craigmb
Enthusiast

This was happening to my wife's phone and she tried the *86 solution to manually clear her voice mail, but it didn't work. I was frustrated so looked and did some research and found that call forwarding can cause the same problem. She is not sure how call forwarding got activated, but I suspect it happened during an upgrade because this is seemingly a common problem. To make sure call forwarding is off dial *73. You will hear a couple of beeps. Then try your voicemail again. Hope this helps.

Re: Voicemail says it full but it's not
rli1962
Newbie

That also worked for my iPhone.  I am not sure either how call forwarding got activated, but I too recently upgraded to an iPhone XS Max.  Thank you. 

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Re: Voicemail says it full but it's not
WindyRocksIndy

Tried the *73 and did not work 

how do you reset network settings? 

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Re: Voicemail says it full but it's not
WindyRocksIndy

I tried both the*73 trick and resetting network settings drink. Neither worked. I have trimmed down the number of voicemails saved in my phone I have deleted the deleted voicemails emptied the trash. I still have more than 50% of the storage space left on my phone so I cannot figure out why this is happening. Also my battery life is terrible but went to Verizon store and 86% battery life isn’t enough to do a warranty repair... even tho it’s a “red flag”. 

My phone was down to 16% by 1 PM yesterday and was completely dead by 3 PM yesterday following a full charge at 7 AM.

I was told to contact Tech Coach and chat does nothing I ask a question and on response. 

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Re: Voicemail says it full but it's not
vzw_customer_support
Customer Support

Wendy, we will need to refresh your voicemail feature on our end. Are you able to reach out to Customer Serivce for their assistance?

 

StephannieP_VZW

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