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Volume Issues

I am having trouble hearing people when they call me or I call them. I have ensured that the volume switch is on from the side of the phone, adjusted the volume under settings, restarted my phone as well as played around with the settings. I still can barely hear the other party.

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Re: Volume Issues
Customer Service Rep

Hi ttscott, I am sorry for the trouble you are having with your device. Let's get it fixed and I appreciate the things you've done thus far to resolve the issue. What software verison do you have on your iPhone 5c? Here's a link on how to check and if the software needs to be updated, let me know.
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