Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
What is Verizon doing to fix iPhone 6 signal issues?
casturm
Enthusiast

I see several related threads in apple forums and here related to signal issues with new iphone 6 phones on Verizon.  I have issues when my phone indicates 5 bubbles LTE, but mysteriously drops as soon as I launch an app that uses the cell network.   The signal will drop to 1x, and then drop completely, and then bounce back up to LTE.  Sometimes it does this several times before I get a consistent signal back.  This occurs when I'm using Facebook, Spotify or any app that uses the cell network for data.  Most of the time this is just an annoyance, but several times now I've lost my Strava data completely due to the signal issue occurring when I try to save an activity I've just finished.  The Strava app doesn't handle this well it seems and I lose.

Please tell me what Verizon is doing to fix this issue?  Are you working with Apple to identify this issue?  How can I get updated on the progress Verizon is making to fix this.  This seems to be an issue for a lot of iphone 6 users.  Please advise.

Labels (1)
Tags (1)
Re: What is Verizon doing to fix iPhone 6 signal issues?
vzw_customer_support
Customer Support

casturm,

I am truly sorry to hear of the issues you are having with service on your device. We do not want you to keep losing information. What zipcode are you in? Have you always had service issues in the area? Do you notice any service issues with calls or text?

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
casturm
Enthusiast

Yes this issue does occur when calling and texting .. mostly it's when I

dial a number, the connection is dropped and I have to re-dial the number

and when I send a text, the signal will drop and the text will fail to

deliver. Resending eventually works, but can take several tries.

These issues have just started with my new iphone 6 that I got just a few

weeks ago. My wife has the same phone and has similar issues. We both

had been using Verizon Android phones with no issues previously. My

zipcode is 97213, but I have this issue all over the Portland area.

On Sat Jan 31 2015 at 2:13:32 PM Verizon Wireless Customer Support <

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
vzw_customer_support
Customer Support

Thanks for the insight! Are Voice & Data both on under cellular? Settings > Cellular > LTE > Data Only 

YosefT_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
casturm
Enthusiast

I have Settings -> Cellular -> Enable LTE -> set to Data Only

On Sat Jan 31 2015 at 4:05:20 PM Verizon Wireless Customer Support <

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
vzw_customer_support
Customer Support

casturm

Thank you for checking the settings.  In your Cellular Settings lets change Data only to Voice & Data, then test your applications for issue that was occurring.  Also check to see if your iPhone software is up to date.  You can view this by going into Settings>General>Software Update.

YareliM_VZW

Follow us on Twitter at @VZWSupport

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
casturm
Enthusiast

Ok I will make the change today check. The software was just updated to

8.1.3 a few days ago. No change.

On Sun, Feb 1, 2015 at 8:18 AM Verizon Wireless Customer Support <

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
casturm
Enthusiast

I made the change and the first attempt to use the cell network failed in

the same way

0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
winterbaby18
Specialist
0 Likes
Re: What is Verizon doing to fix iPhone 6 signal issues?
casturm
Enthusiast

Yes I have reset my network settings. It's the first thing I tried when

this started occurring.

On Sun, Feb 1, 2015 at 10:40 AM winterbaby18 <forums@verizonwireless.com>

0 Likes