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What is visual voicemail? Why does 'voicemail' go there.? It tells me to call voicemail and looking for numbers
piperdau
Newbie

whqt is visual vicemail?

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Re: What is visual voicemail? Why does 'voicemail' go there.? It tells me to call voicemail and looking for numbers
vzw_customer_support
Customer Support

Piperdau, I will be more than happy to answer your questions regarding visual voicemail. It is a service offered on your phone that allows you to see who has left you a voicemail and listen to it. Are you having trouble with this service on your phone?


TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What is visual voicemail? Why does 'voicemail' go there.? It tells me to call voicemail and looking for numbers
lukevinyl
Specialist

Visual voicemail is different than standard voicemail primarily because it uses the visual voicemail app on the phone for listening and seeing the voicemails (displayed as text on the screen) as opposed to calling in to listen to the voicemails on a standard voicemail box.

Visual voicemail can be easier for some to quickly skim through the message(s) as they are printed on the screen and you don't have to sit back and listen to a 2 or 3 minute recording to determine what the message is about. It also can be easier to listen to the messages from within the visual voicemail app as the messages are "preloaded" to the app so you can touch on the message you want  to listen to and then press the play button on screen rather than having to call in and then go through the standard automated phone system menu prompts.

Hopefully that helps!

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