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Where did my upgrade eligibility go?
musingcrow
Newbie

I have one smart phone, an Apple 4 (not 4S), and one regular type phone on my account. Both were - and should still be - eligible for an upgrade price, but now, all of a sudden, I see that they are no longer listed as upgradeable and, my contract period has been extended. I never agreed to a new contract, and I never got the benefit of an upgrade.  I am not happy about this.

Does anyone know why or how this happened without my authorization?

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Re: Where did my upgrade eligibility go?
Not applicable

you state you have 2 lines. I would start by asking the person that owns the 2nd line.

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Re: Where did my upgrade eligibility go?
gina7239
Specialist

Do you have any authorized users? Vzw *611 can tell you if someone purchased a new phone on your line or atleast what made your upgrade be out.

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Re: Where did my upgrade eligibility go?
musingcrow
Newbie

Thanks for your reply be yesterday when I called we (Verizon and I) discovered that my account had been hacked. A fraud report was completed, my account put back to 'normal' and I have filed an FCC report.

Thanks so much for following up!

I am still shocked about this.

<Personal information removed for privacy>

Message was edited by: Verizon Moderator

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