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Why am I using more data than normal?
LMerg
Newbie


I noticed that my iphone 5s data usage seems higher then normal. Has anyone else had an issue with this?

Also what is the charge for going over on your usage? I have the 2 GB plan on my phone and my husband has the unlimited. Will this affect his data?

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Re: Help me....
vzw_customer_support
Customer Support

LMerg,
Connecting to wifi when available is a great idea! Have you had time to check your usage online in your My Verizon site here http://bit.ly/xB4iTc You will be able to view the dates, times and amount of time the device connected to the Verizon Wireless network to deduct from your 2GB plan. If you are on a tier 2GB plan and not a Share Everything plan overage for your 2GB plan is $10 per 1 GB. If you need to increase your data you do have the option to up the data plan to 5GBs for $50 or migrate your whole account to a Share Everything plan here http://vz.to/W24dla Your husband would lose his unlimited data plan however you can view how many GBs he uses monthly to research if this would be a better move for the account. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport  

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Re: Help me....
vzw_customer_support
Customer Support

Hi LMerg,

Not to fear, help is here! Let's get your data usage worked out for you.  I would like to first say that your data plan will not affect your husbands data plan. As for your data usage, what are you using your phone for? Do you have access to wifi? I would love to help figure out overage, I would need to know what your total current plan is. Keep me posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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Re: Help me....
LMerg
Newbie

I am constantly connected to the wifi if and whenever it's available. What do you need to know about my total current plan?

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Re: Help me....
vzw_customer_support
Customer Support

LMerg,
Connecting to wifi when available is a great idea! Have you had time to check your usage online in your My Verizon site here http://bit.ly/xB4iTc You will be able to view the dates, times and amount of time the device connected to the Verizon Wireless network to deduct from your 2GB plan. If you are on a tier 2GB plan and not a Share Everything plan overage for your 2GB plan is $10 per 1 GB. If you need to increase your data you do have the option to up the data plan to 5GBs for $50 or migrate your whole account to a Share Everything plan here http://vz.to/W24dla Your husband would lose his unlimited data plan however you can view how many GBs he uses monthly to research if this would be a better move for the account. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport  

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