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Why can't I add a new voice mail greeting?
SonyBony
Newbie
‎04-27-2014 12:14 PM

Just activated iphone 4S and can't get new voicemail greeting to override the old greeting.  Greeting from previous phone still plays even though a new greeting has been saved to the iphone.  Also, the previous phone still receives voicemail nofications even though it is no longer active.  What is going on?

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Re: Just activated iphone 4S and can't get new voicemail greeting to take.  Old greeting still plays from old phone and that phone still receives voicemail nofications even though it is no longer active.  What is going on?
vzw_customer_support
Customer Service Rep
‎04-29-2014 12:27 PM

We want to make sure that voicemail transition is super smooth SonyBony! Please be aware you must power off the previous device in order for the complete switchover to take place. We recommend leaving the previous device off now that you have activated your new device. Here is a link for additional assistance with voicemail on the iPhone 4s. http://vz.to/1kcyBlo

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


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Re: Just activated iphone 4S and can't get new voicemail greeting to take.  Old greeting still plays from old phone and that phone still receives voicemail nofications even though it is no longer active.  What is going on?
vzw_customer_support
Customer Service Rep
‎04-29-2014 12:27 PM

We want to make sure that voicemail transition is super smooth SonyBony! Please be aware you must power off the previous device in order for the complete switchover to take place. We recommend leaving the previous device off now that you have activated your new device. Here is a link for additional assistance with voicemail on the iPhone 4s. http://vz.to/1kcyBlo

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


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