Why can't I send texts or make calls internationally even though we have global services and wi-fi set up?

[Monicat22]

I can't even get the phone to dial verizon support, the line starts and then immediately disconnects! Very frustrating. Anyone with suggestions would be greatly appreciated.

[vzw_customer_support · Accepted solution]

Monicat22 greetings from Central America! I definitely understand the importance of staying in touch since you're so far away! We truly apologize for the difficulty using the device and trouble connecting to Verizon Support, but we're here to help! Please make sure that voice http://vz.to/1bfBbbX and data http://vz.to/1fbDEUx roaming are turned on then power the device off and on. If you're still experiencing difficulty, our Global Support Team will get right to work! You can reach them through our calling card process from a different device http://vz.to/1aRted9

AshleyS_VZW
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