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Why have I stopped receiving emails?
Amperr
Member

My phone stopped receiving emails three days ago.  I have not changed anything, but installed an upgrade two days ago.  Any idea what I can do?

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Re: Why have I stopped receiving emails?
gina7239
Sr. Member

Check to see if your accounts are still set up under settings then mail contacts calenders

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Re: Why have I stopped receiving emails?
gina7239
Sr. Member

Do you go into mail then pick your email then pull down then release to have it check for new mail.

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Re: Why have I stopped receiving emails?
vzw_customer_support
Customer Support

Hi there Amperr!

I'm really glad that you updated to the newest software version, it's so important to stay current!  I will be delighted to provide some suggestions.

You can start by powering your phone off and on again, then dial *228-call and choose option 1. If you're still having issues please follow these steps:

- Remove your email accounts: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47703

- Readd your email accounts:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=47617

Please let us know the results!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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