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Why is my iPhone 6s turning off with battery still remaining?
Leelee838
Enthusiast

About 5 days ago my 5 month old iPhone 6s started randomly shutting down with battery life still left(30-50%), it will only turn back on once connected to the charger. It did not get wet, so that is not the issue. Do I contact Verizon or Apple about this issue? Thanks!

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Re: iPhone 6s turning off with battery still remaining
Salisbury
Specialist

    OK I was thinking that the battery indicator itself could have possibly been giving a incorrect reading at 30% to 50% where the battery was actually completely run down. And sometimes when that occurs the battery indicator can be corrected by draining the battery all the way down and doing a full recharge. But in this case the phone stays on after removing from the charger. So that seems to indicate that this maybe something more than an incorrect battery indicator reading.

  The only two things I can think of is trying to drain the battery all the way down and fully recharging with some slim chance it might help or restoring the phone to factory settings with iTunes. Other than that perhaps a visit to an Apple store they have a good warranty.

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Re: iPhone 6s turning off with battery still remaining
Salisbury
Specialist

     Leelee838, once turned back on after connecting to the charger and then removing from the charger right away, does the phone stay on?

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Re: iPhone 6s turning off with battery still remaining
Leelee838
Enthusiast

yes, it will stay on once removed from the charger.

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Re: iPhone 6s turning off with battery still remaining
prometheuz
Contributor

Have you tried contacting an apple specialist for this issue? I hope this is not a hardware problem (because that one costs a bit) but if it's a software problem, an OS update or OS restoration might be able to fix it. Try to reach their specialist via http://getsupport.apple.com (also check if you have insurance you can contact Verizon or Asurion to check it) Verizon: 800-416-8894 Asurion: 888-881-2622

Re: iPhone 6s turning off with battery still remaining
Salisbury
Specialist

    OK I was thinking that the battery indicator itself could have possibly been giving a incorrect reading at 30% to 50% where the battery was actually completely run down. And sometimes when that occurs the battery indicator can be corrected by draining the battery all the way down and doing a full recharge. But in this case the phone stays on after removing from the charger. So that seems to indicate that this maybe something more than an incorrect battery indicator reading.

  The only two things I can think of is trying to drain the battery all the way down and fully recharging with some slim chance it might help or restoring the phone to factory settings with iTunes. Other than that perhaps a visit to an Apple store they have a good warranty.

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Re: iPhone 6s turning off with battery still remaining
Leelee838
Enthusiast

I haven't, but will contact them; thank you. I wanted to avoid a trip to the Verizon store if it was something I should take up with Apple. Hoping it's not a hardware issue 😕

Re: iPhone 6s turning off with battery still remaining
Leelee838
Enthusiast

Tried both and no luck, to Apple I go. Thank you for the suggestions.

Re: iPhone 6s turning off with battery still remaining
prometheuz
Contributor

Keep us posted on what will happen, I hope it'll be fixed for you asap, it's hard to live without our mini partners hehe Smiley Happy

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Re: iPhone 6s turning off with battery still remaining
vzw_customer_support
Customer Support

Leelee838, I want to make sure that your phone is able to keep up with your needs. Were you able to take this to a Apple store? Did you do the factory reset?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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