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Why won't my phone recognize the sim card?
pommeldroid
Newbie

I just bough a new iphone 5s for my son, it was working just fine. I updated the ios to 8.3, now it says no sim card, so I caanot send/receive calls or texts?

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Correct answers
Re: iphone 5s updated to ios 8.3 now it says no sim card
vzw_customer_support
Customer Support
pommeldroid-

Congratulations on your new phone! We certainly want you having a working phone after a software update. The good news is this can be fixed. Please power off the phone, then remove the 4g Sim card, the steps are provided in the link below:

http://vz.to/1venK5m

Wait a few seconds, put the Sim card back in and restart the phone. Let us know if the "no Sim card" error still shows up.

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iphone 5s updated to ios 8.3 now it says no sim card
vzw_customer_support
Customer Support
pommeldroid-

Congratulations on your new phone! We certainly want you having a working phone after a software update. The good news is this can be fixed. Please power off the phone, then remove the 4g Sim card, the steps are provided in the link below:

http://vz.to/1venK5m

Wait a few seconds, put the Sim card back in and restart the phone. Let us know if the "no Sim card" error still shows up.

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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