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Won't turn on
samsmith0213
Newbie

im not sure what happened i woke up this morning and my phone wont come on. i assumed the battery died but even when i put it on multiple chargers no response

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Re: Won't turn on
vzw_customer_support
Customer Support

Let's get that phone working samsmith0213! If the battery was completely dead, it may take about 30 minutes on a wall charger for the phone to have enough power to boot up. For the best results, I'd suggest not using a USB power source (like yur computer) or a car charger. You can also try pressing & holding both the power & home keys for about 10-20 seconds. You should see the Apple icon and then the phone will boot up.

If you're still having trouble, I'd recommend bringing your phone & charger into the closest Verizon Wireless http://bit.ly/3SdsA or Apple http://www.apple.com/retail Store to see what the next best step to get you a working phone may be.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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