XR help

[Tippy11]

Its been nearly 3 hours ....I tried to turn off my phone to reset it.  Instead its in search mode....the spinning wheel has been going for almost 3 hours.  I cannot turn it on or power it down. I need my phone to work remotely

[vzw_customer_support]

That's 3 hours too long and I'm here to help, let's see what's causing the problem. I am hopeful, your issue has been resolved since your original post. If not, we'll get this figured out. What is your current zip code? Has your phone been exposed to any physical/water damage? Please tell me more

AyaniB_VZW